Background
XXX community services information systems 961XX service hotline, call the hotline of local streets and community sites, community services liaison for the customer service window of the supermarket, to provide consulting services for community residents, housekeeping service, integrated repair, intermediary advice, household items distribution, amusement 6 class content of the community service of a 7 × 24-hour service, the service covers the city's districts and counties of XXXX XX a street.
Project objectives
Community network projects include: recording system, CTI middleware, IVR systems, traffic report system updates; platform architecture based on SOA concepts; platform operating environment with UNIX or LINUX systems; platform critical of CTI, IVR equipment with hot standby ; insure the safety, stability, reliability and platform can support business development capabilities, including: Media Gateway access, the entire network intelligent routing, media access, automatic outbound.
Project Scope
Content
Recording system
CTI Middleware
IVR System
Call Reporting System
A XX remote skills group, and the development of sub-961XX XX center operations call center system
Integration with existing business systems (based on the specific needs of business systems software to provide the appropriate telephone and other functions, integration with business systems)
Needs analysis
Including basic needs, expanding demand, non-functional requirements, etc.